FAQ
Frequently Asked Questions
Everything you need to know about how SP1 works for Customers and Service Partners.
What does SP1 do?
SP1 provides facilities service management support that connects Customers and Service Partners through a more collaborative, accountable operating model.
What does Putting Service Partners 1st mean?
It means SP1 starts where service quality begins: with the Partners performing the work. Clear scopes, respectful communication, payment visibility, and shared accountability help Partners perform better.
Does Service Partners 1st mean Customers come second?
No. Better-supported Partners deliver better Customer outcomes through stronger accountability, faster resolution, real-time visibility, and less management burden.
How does SP1 create real-time visibility?
Customers and Partners access the same service workflow, including open and completed services, upcoming work, photos, approvals, exceptions, action plans, and status updates.
What services does SP1 manage?
Landscaping, snow and ice removal, parking lot maintenance and repair, pest control, custodial, plumbing, electrical, HVAC, and one-time services.
How is SP1 different?
SP1 is Partner-Centric and Customer-Focused. Service execution improves when the people doing the work have clear expectations, respectful communication, visibility, and structured accountability.
How do I become an SP1 Service Partner?
Visit the Contact page and select the Service Partner path. Someone from SP1 will follow up.
How do existing users access the portal?
Select User Portal Login and sign in with your SP1 credentials.